Frequently Asked Questions

No! The kiosks are only used like vending machines to purchase Bitcoin for your own wallet. Sending Bitcoin to a third party violates our terms and conditions and will lead to deactivation of your account. All Bitcoin transactions are final! Make sure to protect your money and don't send Bitcoin to anyone you met online or over the phone.

The price of Bitcoin follows rules of supply and demand. As Bitcoin's rate of issuance is mathematically fixed, sharp increases in demand or supply make Bitcoin's price highly volatile. As Bitcoin keeps appreciating over time, however, it becomes less volatile over time. You can find our Bitcoin price rate which we calculate in real-time when you visit our kiosks. The rate is displayed on the kiosk landing page and includes all our fees.

Here are instructions on how to send Bitcoin using ByteWallet: 1. First, open up your ByteWallet app. 2. Then, select the wallet icon on the bottom of the screen. 3. Select the wallet you would like to send from (make sure the BTC has arrived in your wallet, and you can see the amount purchased). 4. Select the "send" option. 5. Put in the amount of BTC you would like to send while accommodating for the transaction fee. 6. Copy and paste the wallet address you are sending to, or use the "scan" button to scan the QR code from your photo gallery. 7. Hit "next". If you get an error on your screen saying "The sending amount exceeds the available", please lower the amount you are sending to accommodate for the fees.

We highly recommend ByteWallet. Store, send, and receive crypto safely and easily. Manage your ByteFederal account and find the nearest Bitcoin ATM location with ease. ByteWallet, from the makers of Byte Federal cryptocurrency ATMs, is the best mobile wallet for storing your digital assets. As a non-custodial wallet, ByteWallet ensures that you own your keys and your crypto, aligning with the principles of decentralized finance. Create as many wallets as you like to store BTC, ETH, LTC, DOGE, and even MARS, the future currency of the planet Mars. ByteWallet supports the Lightning Network for faster transactions. Backup and recovery are quick and easy with your unique 12-word seed phrase, the industry standard for security. ByteWallet is intuitive and user-friendly, making it simple for anyone to send and receive crypto assets. For advanced users, there are features like setting custom fees for transactions to control confirmation speed, and the option to paste in and broadcast raw transactions. Whenever you need to top up your crypto balances with cash, use the responsive interactive map built into ByteWallet to find the nearest Byte Federal ATM. Stay updated with the latest crypto news. You can also manage your Byte Federal account directly from the wallet app, including viewing your purchase history and using the revolutionary fast ATM login feature. Just flash your app's login QR code at any of Byte Federal's hundreds of crypto ATMs to log in—no need to enter your phone number or wait for a confirmation text message.

Our fees are competitively priced and depending on region and Bitcoin rate source. Our kiosks display their Bitcoin rates prominently and include all our fees. The fee rate contains the cost for cash handling, volatility fluctuations, banking and federal regulations, hardware and software costs.

The process is straightforward and will take only a few minutes. At our kiosk follow the on-screen instructions. Make sure to bring your driver's license or passport or some form of government issued picture ID. If there is any additional information required, our staff will reach out to you via text or email. We welcome your feedback and always try to further optimize the onboarding process - to make it as easy as possible to purchase Bitcoin!

You can view all your past transactions by logging in to your Byte Federal user home page: https://wallet.bytefederal.com/web/dashboard This page allows you to refer to all past and future transactions and comes with a whole range of other useful resources.

First, make sure the request is not a scam trying to trick you into sending money to someone you don't know! If you're confident in the legitimacy of the request, follow these steps: 1. Download a free Bitcoin wallet from your mobile phone's App Store. Follow the setup instructions; this will generate a Bitcoin address for you, which works similarly to a "bank account number". 2. Bring cash, your phone, and a photo ID (driver's license or passport) to our ATM. Register at the ATM (usually takes 3 minutes, but it can take up to 30 minutes). Once registered, follow the on-screen instructions to purchase Bitcoin. The cash you insert will be converted into Bitcoin and sent to your phone's Bitcoin wallet. 3. Send the required amount from your mobile phone to your family. That's it!

First try to find an option in your wallet that says "send" or "pay" with Bitcoin. Then you simply copy and paste your friend's Bitcoin address into your wallet's sending form ("destination address") and specify the amount. Different wallets have slightly different layouts or labels but it is all quite similar in that you will need the recipients Bitcoin address and a specific amount you would like to send (similar to Paypal, Venmo or Square cash). Once you hit "send", the amount you specified will be deducted from your balance. Once the transaction confirms (settles) on the Bitcoin network, your friend will see it become available in their balance.

Sometimes it might take up to 20-30 minutes before the transaction is dispatched. In addition, the Bitcoin blockchain, which is a global settlement network can get congested periodically. Remember: Bitcoin replaces an entire central banking system and realizes a final settlement of all transactions permanently. This coordination on the blockchain takes a bit of time. We recommend to keep checking the blockchain explorer link that we send out in our receipts per email or SMS. You will see your transaction pending - many wallets will only display fully confirmed transactions, not pending ones.

If you have problems with a particular kiosk, please reach out to us via live chat or call our support hotline. Make sure to let us know which kiosk you are at (address or serial number of the machine on the top right). Our IT staff will respond promptly and resolve any issues you might encounter.