Frequently Asked Questions

How do I send Bitcoin with ByteWallet?

Here are instructions on how to send Bitcoin using Byte Wallet: 1. First, open up your Byte Wallet app. 2. Then, select the wallet icon on the bottom of the screen. 3. Select the wallet you would like to send from (make sure the BTC has arrived in your wallet, and you can see the amount purchased). 4. Select the "send" option. 5. Put in the amount of BTC you would like to send while accommodating for the transaction fee. 6. Copy and paste the wallet address you are sending to, or use the "scan" button to scan the QR code from your photo gallery. 7. Hit "next". If you get an error on your screen saying "The sending amount exceeds the available, please lower the amount you are sending to accommodate for the fees.

How can I view my transactions?

You can view all your past transactions by logging in to your Byte Federal user home page: This page allows you to refer to all past and future transactions and comes with a whole range of other useful resources.

I need to send bitcoin to my family. How do I go about it?

First make sure it's not a scam that is tricking you into sending money to someone you don't know! If you are convinced of the legitimacy, here is what you need: From your mobile phone's App Store, download one of the many free 'Bitcoin wallets'. Follow the instructions how to set it up. It will generate a Bitcoin address for you. That's kind of like a 'bank account number'. Get some cash Bring your phone, cash and a picture ID (drivers license, passport) and come to our ATM. Register at the ATM (takes 3 minutes in most cases but can take up to 30 minutes). Once registered follow the on-screen instructions to purchase Bitcoin. The cash you insert will be converted to Bitcoin and sent to your phone's Bitcoin wallet. Send the amount you require from your mobile phone to your family. That's it!

How can I send Bitcoin from my wallet to another person account who is on another site?

First try to find an option in your wallet that says "send" or "pay" with Bitcoin. Then you simply copy and paste your friend's Bitcoin address into your wallet's sending form ("destination address") and specify the amount. Different wallets have slightly different layouts or labels but it is all quite similar in that you will need the recipients Bitcoin address and a specific amount you would like to send (similar to Paypal, Venmo or Square cash). Once you hit "send", the amount you specified will be deducted from your balance. Once the transaction confirms (settles) on the Bitcoin network, your friend will see it become available in their balance.

What is the price of bitcoin?

The price of Bitcoin follows rules of supply and demand. As Bitcoin's rate of issuance is mathematically fixed, sharp increases in demand or supply make Bitcoin's price highly volatile. As Bitcoin keeps appreciating over time, however, it becomes less volatile over time. You can find our Bitcoin price rate which we calculate in real-time when you visit our kiosks. The rate is displayed on the kiosk landing page and includes all our fees.

Do you support/offer other coins besides Bitcoin?

Yes! We support Bitcoin Lightning, Ethereum, Litecoin, Bitcoin Cash, Dash and Marscoin. We also offer stablecoins like USDT, USDC and DAI as well as common Ethereum DeFi tokens like AAVE, LINK and UNI. We are adding more coins and tokens all the time. Please check in regularly to find an updated list here and at our kiosks. Full List of the crypto we offer: Bitcoin (BTC), Bitcoin Lightning (SATS), Bitcoin Cash (BCH), Monero (XMR), Dogecoin (DOGE), Marscoin (MARS), Ethereum (ETH), USDC (USDC), Tether (USDT), DAI (DAI), Uniswap (UNI), Chainlink (LINK), AAVE (AAVE), Shiba Inu (SHIB). (As of 9/18/23)

My last transaction is not showing up in my wallet?

Sometimes it might take up to 20-30 minutes before the transaction is dispatched. In addition, the Bitcoin blockchain, which is a global settlement network can get congested periodically. Remember: Bitcoin replaces an entire central banking system and realizes a final settlement of all transactions permanently. This coordination on the blockchain takes a bit of time. We recommend to keep checking the blockchain explorer link that we send out in our receipts per email or sms. You will see your transaction pending - many wallets will only display fully confirmed transactions, not pending ones.

What is a good wallet to use?

We highly recommend ByteWallet. Store, send, and receive crypto safely and easily. Manage your ByteFederal account and find the nearest Bitcoin ATM location. From the makers of the Byte Federal cryptocurrency ATMs, ByteWallet is the best mobile wallet to store your digital assets. ByteWallet is a non-custodial wallet. You own your keys; you own your crypto. This is how decentralized money is supposed to be held. Create as many wallets as you like and store BTC, ETH, LTC, DOGE, and even MARS, the future currency of the planet Mars. The Lightning Network is supported as well! Backup and recovery are quick and easy with your unique 12-word seed phrase, the current industry standard for security. ByteWallet is intuitive and user-friendly and allows anyone to effortlessly send and receive crypto assets. If you're a power user, advanced features are available, too: You can set your own custom fees for maximum control over the speed with which your transaction is confirmed by the miners. There is even an option to paste in and broadcast raw transactions. Whenever you need to top up your crypto balances with cash, find the nearest Byte Federal ATM on the incredibly responsive interactive map built into ByteWallet. Keep up with the latest crypto news. You can even manage your Byte Federal account from within the wallet app. This includes your purchase history as well as the revolutionary fast ATM login feature: Simply flash your app's login QR code at any of Byte Federal's hundreds of crypto ATMs and you're in. No need to type in your phone number or wait for a confirmation text message.

Can I send money to another person or company using this kiosk?

No! The kiosks are only used like vending machines to purchase Bitcoin for your own wallet. Sending Bitcoin to a third party violates our terms and conditions and will lead to deactivation of your account. All Bitcoin transactions are final! Make sure to protect your money and don’t send Bitcoin to anyone you met online or over the phone.

How long does it take to register?

The process is straightforward and will take only a few minutes. At our kiosk follow the on-screen instructions. Make sure to bring your driver’s license or passport or some form of government issued picture ID. If there is any additional information required, our staff will reach out to you via text or email. We welcome your feedback and always try to further optimize the onboarding process - to make it as easy as possible to purchase Bitcoin!

I have technical issues with a kiosk, what should I do?

If you have problems with a particular kiosk, please reach out to us via live chat or call our support hotline. Make sure to let us know which kiosk you are at (address or serial number of the machine on the top right). Our IT staff will respond promptly and resolve any issues you might encounter.

What are my cash limits?

The first transaction limit is $300. After successful registration, the limit increases to $29,500 per day. We pride ourselves in keeping our network up and running 99.9% of the time.

What are your fees? What do they include?

Our fees are competitively priced and depending on region and Bitcoin rate source. Our kiosks display their Bitcoin rates prominently and include all our fees. The fee rate contains the cost for cash handling, volatility fluctuations, banking and federal regulations, hardware and software costs.